Política de envío

Orders will be shipped within 1-3 business days. Tracking numbers will be sent via email. 

We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout. If your package has been confirmed via USPS delivered and you did not receive please contact us via email at ksoapyskin@yahoo.com

The only time that we will issue a store credit or replacement is when tracking confirms that the package was lost DURING TRANSIT (minus shipping cost) and not for any packages that state DELIVERED in mailbox/porch/reception etc. 

If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that kidtzia's Soapy Skin has received the product.

Please allow 12-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond

 Always here to help and make sure you're happy with your soapy goodies!